NFL Game Rewind Help
Contents

 
Minimum System Requirements
NFL Game Rewind Restrictions
FAQ
Terms of Use
Contact Us

Minimum System Requirements

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A broadband internet connection (DSL/cable or higher) of 750 kbps or higher is needed for NFL Game Rewind. If you have an internet connection speed of 2.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy NFL Game Rewind at its highest video quality.

Minimum Windows Requirements
  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems, Windows XP, Windows Vista, or Windows Media Center Edition
  • Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
          - IE: http://www.microsoft.com/ie
          - Firefox: http://www.mozilla.com/firefox
  • Macromedia Flash Player 9:  http://www.adobe.com/products/flash/about/
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

NFL Game Rewind Restrictions


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  • NFL Game Rewind is only available in the United States

    Game Rewind includes unlimited on-demand access to all 2008 and 2009 Regular Season and Playoffs games during your subscription period. New games are published to Game Rewind on Mondays, Wednesdays and Fridays at Midnight Eastern Standard Time (EST).

    Blackout Details

    NFL Game Rewind Service is unavailable during the live broadcast of NFL games. The service will be unavailable during the following days and times during the Regular Season (Sept. 10, 2009 to Jan. 3, 2010). Subject to change:
    DayBlackout Start TimeBlackout End Time
    Sundays1:00 pm EST11:59 pm EST
    Mondays8:30 pm EST11:59 pm EST

    The following dates have unique schedule blackout requirements:
    DayBlackout Start TimeBlackout End Time
    Monday, Sept. 147:00 pm EST1:30 am EST (Tuesday Sept. 15)
    Saturday, Dec. 198:20 pm EST11:59 pm EST
    Friday, Dec. 257:30 pm EST11:59 pm EST
  • Additional game restrictions may be added throughout the season due to regional broadcast rights
  • Watching on multiple computers at the same time with the same account is restricted
Frequently Asked Questions


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Why are my videos taking so long to start and/or very choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth than you should.

Note: To increase performance in the main video window, you can close the smaller video windows since they also can consume some bandwidth and CPU resources. Machines with slower CPU's running on slower networks can benefit by only playing the video in the main window.


How do I receive help with registration?

For help with registration or purchase, please contact customer support during business hours from 12:00pm ET to 10:00pm ET at 407-936-0867 or outside of business hours at nflgamerewind@neulion.com. E-mails will be answered promptly within 24 hours.


How do I receive help during games?

For help during games, please contact customer support using the "Live Support" chat feature on the website http://nflsupport.neulion.com or email us at nflgamerewind@neulion.com. E-mails will be answered promptly within 24 hours.


Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

  • Low Memory - if your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close other applications before playing a video.
  • Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.

What is the "Move Networks Media Player", how can I find out if I am able to play videos?

Move Media Player is a revolutionary approach to online video broadcasting and streaming powered by Move Networks, Inc.
For further information about the requirements for the Move Networks Media Player, please click here.
To view the Move Player test page, please click here.


The video player is loading but when I click to play video nothing happens or I get an error message.

You may be running an older version of the Move player used to play the live and archived NFL Games. In order to ensure you have the latest Move player installed use your computer systems "Add/Remove" programs feature to remove the Move player. Once the Move player is de-installed you must restart your computer. Once your computer has restarted go to the NFL video player and you will be prompted to install the latest Move player. If this does not remedy the issue please contact technical support for further assistance.


Contact Us

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If you have any questions or comments feel free to contact us by emailing nflgamerewind@neulion.com