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2011 NFL GAME REWIND CUSTOMER SUPPORT

Contents


  
Billing and Registration
Technical
Your Account
Tutorials
Restrictions
Contact Us

Billing and Registration

[Back to Top]
  1. Creating an Account
    1. Do I have to create an account to purchase NFL Game Rewind?
    2. How do I create an NFL.com account?
    3. What does "username is not available" mean?
    4. What should I do if my e-mail address is already in use?
    5. Why do I have to verify my account?
  2. Payment Options
    1. How can I pay for NFL Game Rewind?
    2. Can I pay for NFL Game Rewind in installments?
  3. Subscriptions
    1. What is included in the NFL Game Rewind Season subscription?
    2. What is included in the NFL Game Rewind Monthly subscription?
    3. What is included in the NFL Game Rewind Playoffs subscription?
    4. What is included in the NFL Game Rewind Offseason subscription?
    5. When does my NFL Game Rewind Season subscription end?
    6. When does my NFL Game Rewind Playoffs subscription begin and end?
    7. When does my NFL Game Rewind Offseason subscription begin and end?
    8. When will Coaches Film be available in NFL Game Rewind?
    9. When will Condensed Games be available in NFL Game Rewind?
    10. Which NFL Network shows are available as archived content in NFL Game Rewind?
    11. Why aren't there more archived NFL Network shows available?
    12. What historical games can I watch in NFL Game Rewind?
    13. Do historical games include Big Play Markers?
    14. I purchased a subscription but want to upgrade to a different package. What do I do?
  4. Auto-renewals
    1. What is the auto-renewal billing option?
    2. When will I be billed?
  5. Free Trials
    1. When are Free Trials available?
    2. Why do I have to submit my billing information for a Free Trial?
    3. I tried signing up for a Free Trial, but it says I'm not eligible. What do I do?
    4. I meant to cancel my Free Trial, but forgot. How do I cancel it?
    5. I signed up for a Free Trial but never received any emails or notifications. I now have a charge on my account. Why was I charged?
  6. Refunds
    1. I have questions about charges on my account for NFL Game Rewind. Who can I contact?
    2. I have a charge on my account for an NFL subscription. Why was I charged?
    3. I am not satisfied with NFL Game Rewind. How can I get a refund?
    4. I purchased NFL Game Rewind as a gift and the recipient doesn't want it. How can I get a refund?
    5. What is the refund policy for NFL Game Rewind?
  7. Promo Codes
    1. I have a promo code. How do I redeem it to get a discount?
    2. I just purchased a subscription, but forgot to enter a promo code. Can I still redeem it?

Billing and Registration
  1. Creating an Account
    1. Do I have to create an account in order to purchase NFL Game Rewind?

      A: Yes, you will need a valid NFL.com account to purchase or access NFL.com subscription products. You may use an existing NFL.com account or sign up for a new user account to complete the purchase process.
    2. How do I create an NFL.com account?

      A: You can either create an NFL.com account by clicking "Register" in the upper-right corner at NFL.com, or when attempting to purchase NFL Game Rewind, you will be prompted to create an account.
    3. What does "Username is not available" mean?

      A. Unfortunately, either another Fan has already chosen the username you were trying to register, or the username is prohibited.
    4. What should I do if my e-mail address is already in use?

      A. Most likely, you previously signed up for an NFL.com account. Please click the "Forgot my password" link to retrieve your password.
    5. Why do I have to verify my account?

      A: For security purposes and in order to use all of the features of NFL.com or purchase NFL Game Rewind, you will need to provide a valid e-mail address to ensure we can deliver important messages to you.

  2. Payment Options
    1. How can I pay for NFL Game Rewind?

      A: You may use any major Credit Card (e.g. Visa, MasterCard, American Express, Discovery Network) as a payment method.
    2. Can I pay for NFL Game Rewind in installments?

      A: No, you can either pay the full price for the season, midseason, late season, or you can purchase a Monthly Subscription to NFL Game Rewind.

  3. Subscriptions
    1. What is included in the NFL Game Rewind Season subscription?

      A: The NFL Game Rewind Season subscription includes: access to all on-demand, commercial-free Regular season games, Condensed Games, Coaches Film, archived episodes of NFL Gameday Final, select classic Super Bowl games, DVR controls, high-definition video, Big Play Markers, keyboard shortcuts, scores and stats and picture-in-picture and multi-view game modes.
    2. What is included in the NFL Game Rewind Monthly subscription?

      A: Enjoy all the features of the NFL Game Rewind Season subscription for one month.
    3. What is included in the NFL Game Rewind Playoffs subscription?

      A: The NFL Game Rewind Playoffs subscription includes: access to all on-demand, commercial-free 2011 Postseason, (including the Super Bowl and Pro Bowl), and Regular season games, Condensed Games, Coaches Film, archived episodes of NFL Gameday Final, select classic Super Bowl games, DVR controls, high-definition video, Big Play Markers, keyboard shortcuts, scores and stats and picture-in-picture and multi-view game modes throughout the Playoffs.
    4. What is included in the NFL Game Rewind Offseason subscription?

      A: The NFL Game Rewind Offseason subscription includes: access to all on-demand, commercial-free 2011 Postseason, (including the Super Bowl and Pro Bowl), and Regular season games, Condensed Games, Coaches Film, archived episodes of NFL Gameday Final, select classic Super Bowl games, DVR controls, high-definition video, Big Play Markers, keyboard shortcuts, scores and stats and picture-in-picture and multi-view game modes throughout the Offseason.
    5. When does my NFL Game Rewind Season subscription end?

      A: The NFL Game Rewind Season subscription ends January 6th 2012 unless you purchase a Playoffs or Offseason subscription for an additional charge.
    6. When does my NFL Game Rewind Playoffs subscription begin and end?

      A: The NFL Game Rewind Playoffs subscription begins January 7th, 2012 and ends February 12th, 2012 unless you purchase an Offseason subscription for an additional charge.
    7. When does my NFL Game Rewind Offseason subscription begin and end?

      A: The NFL Game Rewind Offseason subscription begins on February 7th, 2012 and ends on July 31st, 2012.
    8. When will Coaches Film be available in NFL Game Rewind?

      A: Coaches Film will be available in NFL Game Rewind on Wednesday by 12pm ET. All games from a given week (including Thursday, Saturday, Sunday and Monday Night Football) will be posted at this time.
    9. When will Condensed Games be available in NFL Game Rewind?

      A: Games played on Sunday (1pm ET and 4pm ET) will have the Condensed versions available in NFL Game Rewind following the conclusion of Sunday Night Football. Thursday and Sunday Night games as well as Thanksgiving Day games will be available shortly after the conclusion of the telecasts. Monday Night Football games will be posted to the NFL Game Rewind archives with the Condensed Game feature available 24 hours after the conclusion of the game telecast.
    10. Which NFL Network shows are available as archived content in NFL Game Rewind?

      A: Currently, NFL Gameday Final is the only archived NFL Network show available in NFL Game Rewind. For information on how to view this content, see tutorial here.
    11. Why aren't there more archived NFL Network shows available?

      A: At this time, we can only offer NFL Gameday Final as archived content in NFL Game Rewind.
    12. What historical games can I watch in NFL Game Rewind?

      A: You can watch select Super Bowl games featuring some of the best NFL action from classic matchups all commercial-free. For information on how to view this content, see tutorial here.
    13. Do historical games include Big Play Markers?

      A: No, historical games do not include Big Play Markers.
    14. I purchased an NFL Game Rewind subscription but want to upgrade to a Playoff Subscription. What do I do?

      A: To modify your subscription package, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport

  4. Auto-Renewals
    1. What is the auto-renewal billing option?

      A: For NFL Game Rewind Season subscribers, you have the choice to enroll in auto-renewal billing which gives fans the benefit of not having to worry about signing up for NFL Game Rewind year after year. Once enrolled in auto-renewal billing, your subscription will automatically renew in advance of the start of the next NFL Season so that you can enjoy uninterrupted access to NFL Game Rewind. You may opt out of auto-renewal billing at any time.

      For NFL Game Rewind Monthly subscribers, you are automatically enrolled in auto-renewal billing and will be auto-billed each month while you choose to continue your subscription. You can cancel your subscription at any time.

      To cancel auto-renewal billing or your monthly subscription, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    2. When will I be billed for auto-renewal?

      A: You will be billed in advance of the start of the NFL season, on or about August 1.

  5. Free Trials
    1. When are Free Trials available?

      A: Free Trials may be offered at various times throughout the season. Please check nfl.com/gamerewind periodically to see if a Free Trial is available.
    2. Why do I have to submit my billing information for a Free Trial?

      A: We collect your billing information to ensure you experience no interruption when your Free Trial ends and your NFL Game Rewind subscription begins. You can cancel your Free Trial at any time by contacting customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    3. I tried signing up for a Free Trial, but it says I'm not eligible. What do I do?

      A: Free Trials are only available once for each user. If you signed up for a Free Trial and canceled your subsequent subscription, you will not be able to receive any additional Free Trials.
    4. I meant to cancel my Free Trial before it ended, but forgot to. How do I cancel it?

      A: To process your cancelation, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    5. I signed up for a Free Trial but never received any emails or notifications. I now have a charge on my account. Why was I charged?

      A: You most likely mistyped or used an invalid e-mail address and never received the notification e-mails we sent. Please contact customer support to resolve this issue. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport

  6. Refunds
    1. I have questions about charges on my account for NFL Game Rewind? Who can I contact?

      A: To process a refund for an excess charge, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    2. I have a charge on my account for an NFL subscription. Why was I charged?

      A: When you initially purchased NFL Game Rewind, you likely selected the auto-renewal option for your subscription. Auto-renewals of NFL.com subscription products are processed prior to the beginning of the NFL Season each year. If you would like to opt out of your auto-renewal subscription, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    3. I am not satisfied with NFL Game Rewind. How can I get a refund?

      A: To process a refund for dissatisfaction with NFL Game Rewind, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    4. I purchased NFL Game Rewind as a gift and the recipient doesn’t want it. How can I get a refund?

      A: To process a refund for an unwanted gift subscription, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
    5. What is the refund policy for NFL Game Rewind?

      A: You will be eligible for a refund if you purchased any subscription to NFL Game Rewind other than a Weekly subscription and you cancel within seven (7) days of the purchase date, you subscribed to a Free Trial of NFL Game Rewind and you cancel within seven (7) days after the Free Trial ends, your Season subscription annually auto-renewed and you cancel with 30 days of renewal date, or your subscription is canceled by us. For all the details regarding refunds, please review our Terms & Conditions. To process a refund, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport

  7. Promo Codes
    1. I have a promo code. How do I redeem it to get a discount?

      A: After selecting which NFL Game Rewind subscription you want to purchase, enter your promo code in the "Promo Code" field in the order summary. Click "Redeem" and your price will change to reflect the promotion.
    2. I just purchased a subscription, but forgot to enter a promo code. Can I still redeem it?

      A. To process a promo code for a missed promotion, please contact customer support. You can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
Technical
[Back to Top]
  1. System Requirements
    1. What are the minimum system requirements?
    2. What are the minimum requirements for Windows computers?
    3. What are the minimum requirements for Mac computers?
  2. Trouble Shooting
    1. After I sign in and click on a game, I only get a spinning circle (or empty black screen or white screen). What should I do?
    2. Why are my videos taking so long to start or very choppy?
    3. How do I receive help during games?
    4. Why is my video not playing?
    5. My internet connection is much faster than the recommended minimum speeds. Why is my video still choppy or low quality?

Technical
  1. System Requirements
    1. What are the minimum system requirements?

      A: A broadband internet connection (DSL/cable or higher) of 800 kbps or higher is needed for NFL Game Rewind. If you have an internet connection speed of 3.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy NFL Game Rewind at its highest video quality.
    2. What are the minimum requirements for Windows computers?

      A: The minimum requirements for Windows computers are:

      • Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory
      • One of the following operating systems: Windows 7, Windows XP SP2 or greater and Windows Vista
      • 32-bit Microsoft Internet Explorer 7 or later: http://www.microsoft.com/ie
      • 64-bit Microsoft Internet Explorer 8
      • Firefox 3.6 or later: http://www.mozilla.com/firefox
      • Chrome 12 or later
      • Adobe Flash Player 11.0 or later: http://www.adobe.com/products/flash/about/
      • Video adapter and monitor: 1280x800 resolution or higher, hardware acceleration-capable graphics card
    3. What are the minimum requirements for Mac computers?

      A: The minimum requirements for Mac computers are:


  2. Trouble Shooting
    1. After I sign in and click on a game, I only get a spinning circle (or empty black screen or white screen). What should I do?

      A: This may be related to a web browser media player plugin issue, follow these steps to resolve:

      • First step, uninstall Adobe Flash Plugin.
      • On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
      • On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall.
      • Once you have removed Adobe Flash, ***restart your computer***
      • Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/
    2. Why are my videos taking so long to start or very choppy?

      A: This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth than you should.

      Note: To increase performance in the main video window, you can close the smaller video windows since they also can consume some bandwidth and CPU resources. Machines with slower CPU's running on slower networks can benefit by only playing the video in the main window.
    3. How do I receive help during games?

      A: For help during games, please contact customer support using the "Live Support" chat feature on the website http://nfl.com/subscriptionsupport or email us at gamerewind.support@nfl.com. E-mails will be answered promptly within 24 hours.
    4. Why is my video not playing?

      A: Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

      • Low Memory - if your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close other applications before playing a video.
      • Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.
    5. My internet connection is much faster than the recommended minimum speeds. Why is my video still choppy or low quality?

      A: NFL Game Rewind features adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devices sharing your connection) NFL Game Rewind detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption. You can override this feature and choose which bit rate NFL Game Rewind delivers despite fluctuations with your connection through the following steps:

      • Launch NFL Game Rewind
      • Hover over the "Quality" setting indicator and uncheck "Best Available"
      • Manually select a bit rate appropriate for your connection

      NFL Game Rewind will now stream at the bit rate you chose. If your connection can't handle the bit rate you selected, you may experience choppiness in the video playback.

      If your video playback is choppy with "Best Available" checked in the video quality settings, this may be an issue with your computer's performance. Please try the following:

      • Make sure your computer is up to date with the latest patches and updates and your video card's drivers are current
      • Disable hardware acceleration as it can cause choppy video playback
      • Increase virtual memory as it can improve video playback
      • Check your anti-virus or firewall settings to make sure they allow traffic from NFL Game Rewind

      If you're unsure of how to do any of these things, please consult a qualified computer technician.

Your Account
[Back to Top]
  1. Logging in
    1. I already purchased a product. Why am I being asked to choose a product to purchase?
    2. Where do I log in to access NFL Game Rewind?
  2. Updating Account Information
    1. How do I update my account information?
  3. Updating Billing Information
    1. How do I update my billing information?
  4. Forgot Username or Password
    1. How do I retrieve my username or password?
  5. Canceling Your Account
    1. How do I cancel my account?

Your Account
  1. Logging in
    1. I already purchased a product. Why am I being asked to choose a product to purchase?

      A: If you arrive at a page that is asking you to select a product you have already purchased, you are likely NOT SIGNED-IN to NFL.com. Click on the "Already a Subscriber? Sign In" link at the top right of your screen to sign in and access NFL Game Rewind.
    2. Where do I log in to access NFL Game Rewind?

      A: You can log in to access your NFL Game Rewind subscription at nfl.com/gamerewind.

  2. Updating Account Information
    1. How do I update my account information?

      A: Once logged-in, navigate to nfl.com/gamerewind and click on the "My Account" link in the upper-right corner of your screen. Next, click on the "Update Account Information" link. Make the desired changes and then click "Submit" to save the changes.

  3. Updating Billing Information
    1. How do I update my billing information?

      A: Once logged-in, navigate to nfl.com/gamerewind and click on the "My Account" link in the upper-right corner of your screen. Next, click on the "Update Billing Information" link. Make the desired changes and then click "Update" to save the changes.

  4. Forgot Username or Password
    1. How do I retrieve my username or password?

      A: From nfl.com/gamerewind, when prompted for your username and password, click the "Forgot password?" link. Next, enter the e-mail address you used to create your account and click "Submit". You will receive an e-mail shortly with your password.

  5. Canceling Your Account
    1. How do I cancel my account?

      A: If you no longer wish to continue your NFL Game Rewind access, canceling your subscription is easy. To cancel, you can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport
Tutorials
[Back to Top]
  1. How to Order
  2. How to Use
  3. Features
  4. New in 2011

Tutorials
  1. How to Order
    1. Navigate to nfl.com/gamerewind in your web browser.
    2. After reviewing the different subscription offerings, select which subscription you would like to purchase by clicking on the price button.


    3. You will need an NFL.com account in order to purchase a subscription. You can either create a new account, or log in to an existing NFL.com account.

      To create an account, enter all the requested information into the fields. Your username will be your identity on NFL.com so make sure it’s something you want other Fans to see. Your username must also be unique so you’ll have to choose a name that is not in use by another Fan.



      You can see if the username you want is available by clicking the "Check" button next to the "Username" field.



      To sign in, you may use an existing NFL.com account. Click the "SIGN IN" button to enter your username and password into the fields.



      If you can't remember your password, click the "Forgot Password?" link. You will be asked to enter the e-mail address you used to create the NFL.com account. An e-mail will then be sent with your login information.
    4. Next, enter your payment information into the fields.



      If you have a promo code, you can enter it into the promo code field in the Order Summary.



      Click "REDEEM" to check if the promo code is valid and if so, how much of a discount you will receive off of your subscription.

      After you've read and agree to the Terms and Conditions, and Privacy Policy, check the checkbox and click "SUBSCRIBE" to submit your billing information.



    5. If the billing information you entered is valid, you will be redirected to the NFL Game Rewind schedule page.



      Click "LAUNCH" to open NFL Game Rewind and select a game to watch from the Guide, or click "WATCH" to open a specific NFL Game Rewind game.

  2. How to Use
    NFL Game Rewind archives are not available during Sunday Night Football and Monday Night Football. Access to will resume following the conclusion of those games.

    Monday Night Football games will be available 24 hours after the conclusion of that game.

    For more on restrictions, click here.
    1. Navigate to NFL.com/gamerewind in your web browser.


    2. Sign in by entering your username and password in the upper-right corner, and click the "SIGN IN" button.
    3. Once signed in, you'll be directed to the schedule page which displays the available games in NFL Game Rewind.


    4. Click "LAUNCH" to open NFL Game Rewind and select a game to watch from the Guide, or click "WATCH" next to a specific game.


    5. Clicking "GUIDE" at the lower-right corner of the player will bring up a menu displaying the most recent week of games available. Clicking "GUIDE" again will hide the menu.



      You can also hover your mouse over the video player and click on the "GAMES" icon to open or close the Guide.



      From the Guide, you can select the game you want to watch by clicking on it or dragging it into the video player window.

      You can use the drop-down menus to select specific time frames to display available games in the Guide.



      To access archived episodes of NFL Gameday Final or Super Bowl games, click on "SHOWS". From here you can select which episode you want to watch. To access archived Super Bowl games, use the "SEASON" drop-down menu and select "SUPER BOWL ARCHIVES".
    6. Once you have selected the game you want to watch, you can access the video player controls by hovering your mouse over the video.



      From here you can play, pause, fast-forward by 10 seconds, rewind by 10 seconds, and jump back to the beginning of the game.

      Other features will also be available when you hover your mouse over the streaming video.

      Hovering your mouse over the speaker icon will open the audio control which allows you to choose your preferred volume level. Clicking the speaker icon mutes and unmutes the sound.



      The video player progress bar contains a playhead [grey circle highlighted below] which indicates the current position of the stream and can be dragged forward or backward.



      Big Play Markers will be highlighted in the video player progress bar.



      Hovering your mouse over a Big Play Marker in the video progress bar displays information about the play and players involved. Clicking on Big Play Markers instantly moves the playhead to the moment of the game when the play occurred for viewing.

      For select Big Play Markers, there will be an option to view Coaches Film. Click on "COACHES FILM" to watch two different angles of the Big Play. When you're finished viewing, Coaches Film, click "RETURN" in the upper-right corner of the player to return to the game at the point where you were previously watching.



      Big Play Markers will be present in the video player progress bar provided you have turned on scores.

      To turn scores on or off, click the "SCORES" toggle switch in the upper-right corner of the player.



      After selecting a game, you will have the option to watch Condensed Games.



      Hover your mouse over the video player. Click "CONDENSED" to watch every play of the current game including select replays without the huddles, timeouts, sideline interviews, etc., in approximately 30 minutes.

      You will not be able to access Big Play Markers while watching Condensed Games. To watch the full game broadcast as televised, click "FULL".
    7. You can access the video quality settings by hovering your mouse over "QUALITY".



      By default, the video quality is set to "Best Available" and will play streaming video at the best quality optimized for your internet connection speed. If your internet connection speed slows due to network congestion or other factors, NFL Game Rewind will stream the video at a lower bitrate to minimize any video choppiness.

      You can manually select a bitrate by unchecking "Best Available" and dragging the slider to the desired bitrate which will cause NFL Game Rewind to only stream the video at that bitrate. You may experience some choppiness in the video playback if you select a bitrate that is too high for your internet connection speed.
    8. When hovering your mouse over the streaming video, three icons will be displayed above the video progress bar: "GAMES", "CHAT", "STATS", and "PLAYS".



      Clicking the "GAMES" icon will open and close the Guide.

      Clicking the "CHAT" icon will open a general "Lobby" chat room with currently logged-in NFL Game Rewind subscribers.



      You can also choose specific game chats for each game by using the drop-down menu.



      To close the chat room, click the "X" in the upper-right corner.

      Clicking the "STATS" icon will display various stats such as First Downs, Total Yards, Passing Yards, etc., for the currently streaming game.



      You may view the stats of each team by clicking on the name of the team, or as a comparison of both teams by clicking on "Game".

      Clicking the "PLAYS" icon will display a brief description of every play from the game. Clicking the film icon to the right of the play will show the play in the video player window. For select plays, you can view Coaches Film for that play by clicking "COACHES FILM".


    9. You can view one, two, or four streaming videos simultaneously, or watch two streaming videos with picture-in-picture. To change your viewing mode, click one of the icons in "VIEW MODES".



      You can then drag other games into the available slots.



      Quad mode: Drag games from the Guide into the available slots. The game with the red border is the active video and will have audio while all other games will be muted. To change the active video, click on any of the other videos.



      Picture-in-picture mode: Drag a game from the Guide into the available slot. To reposition the picture-in-picture window, click and hold the mouse button down and move the window to the desired location. Clicking "SWAP" will switch the video playing in the picture-in-picture window with the main window.

      You can enter full-screen mode by clicking the full-screen button.



      To exit full screen mode, press the escape key.



      After three seconds of mouse inactivity, the video playback controls will auto-hide. To access them again, move your mouse. You can also exit full-screen mode by clicking the full-screen button again.



      You can access select features of NFL Game Rewind by using the following keyboard shortcuts.

      • Space bar - Play or pause the video
      • Left arrow - Move back 10 seconds in the video
      • Right arrow - Move forward 10 seconds in the video
      • Up arrow - Increase the volume
      • Down arrow - Decrease the volume
      • Home button - Go to beginning of video
      • End button - Go to end of video
      • M-key - Mute or unmute sound
      • F-key - Enters full-screen mode
      • Esc - Exit full-screen mode

      Due to security features in Adobe Flash, only the following keyboard shortcuts can be used while in full-screen mode.

      • Space bar - Play or pause the video stream
      • Left arrow - Move back 10 seconds in the video stream
      • Right arrow - Move forward 10 seconds in the video stream
      • Up arrow - Increase the volume
      • Down arrow - Decrease the volume
      • Esc - Exit full-screen mode

      Please note, after exiting full-screen mode NFL Game Rewind will not be the active window and keyboard shortcuts will not work. To make NFL Game Rewind the active window, simply click anywhere on the player and keyboard shortcuts will work as expected.

  3. Features
    1. View Mode – Allows viewing of one, two, or four streaming videos simultaneously, or watch two streaming videos with picture-in-picture. Ability to drag and drop videos into viewing panels makes it easy to watch multiple streaming videos.
    2. Stats – Get complete stats for all archived games.
    3. Plays – Full play by play analysis of every game.
    4. Guide – View all available archived programming in a new easy to use menu system.
    5. Big Play Markers – Displayed in the video player progress bar, click on the Big Play Markers to instantly watch the biggest plays of the game.>
    6. DVR – Play, pause, fast-forward, rewind, every archived games using DVR style playback controls.

  4. New in 2011
    1. Redesigned Interface – A fresh, intuitive design helps make accessing all your favorite features and discovering new ones easier than ever.
    2. Guide – A completely revamped guide makes finding games a snap. Easily switch between on-demand games throughout the season.
    3. Coaches Film - See how the coverage broke down, the running lanes opened, and how that trick play was pulled off just like real NFL coaches on select plays.
    4. Condensed Games - Watch every play of an entire game in roughly 30 minutes - no commercials, no huddles, no timeouts, no downtime. Available for every game, all season long.
    5. Keyboard Shortcuts - Take control of NFL Game Rewind using only your keyboard. Includes access to DVR, volume, and full-screen controls.
    6. Integration with NFL.com Game Center - Get all the features of NFL Game Center: stats, play-by-play analysis, editorial content, and much more, all while watching on-demand streaming games with your NFL Game Rewind subscription.
    7. NFL Gameday Final Archives - Watch archived episodes of the NFL Network show Gameday Final.
    8. Classic Super Bowls - Watch select archived Super Bowls featuring some of the best NFL action from historic matchups all commercial-free.
Restrictions
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  1. Territories
    1. Are there any places where I cannot purchase NFL Game Rewind?
    2. I purchased NFL Game Rewind and will be traveling out of the US. Will I still be able to access my NFL Game Rewind subscription?
    3. I am getting 'unavailable in your area' messaging in an available territory. What do I do?
  2. Access Restrictions
    1. Why are the NFL Game Rewind archives unavailable during certain live games?
    2. When will games be posted to NFL Game Rewind?
    3. When will Condensed Games be posted to NFL Game Rewind?
  3. Playoffs and Super Bowl Access
    1. Does NFL Game Rewind include Playoff, Super Bowl, or Pro Bowl games?

Restrictions
  1. Territories
    1. Are there any places where I cannot purchase NFL Game Rewind?

      A: NFL Game Rewind is only available to users located within the United States, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) - collectively, the "NFL Game Rewind Included Territories". You are not authorized to use NFL Game Rewind if you are located outside any of the NFL Game Rewind Included Territories.
    2. I purchased NFL Game Rewind and will be traveling out of the territory in which I purchased. Will I still be able to access my NFL Game Rewind subscription?

      A: NFL Game Rewind is for exclusive use in the territory where purchased. NFL Game Rewind is not available in any other territory.
    3. I am getting 'unavailable in your area' messaging in an available territory. What do I do?

      A: This may be caused by your IP address resolving to the wrong location. Please contact customer support with your IP address (which you can identify through a number of free web services if you don’t know it) and they will be able to fix your account to give you access, provided you are not accessing inside an NFL Game Rewind Excluded Territory.

      To contact customer support, you can:

      • Send an e-mail to gamerewind.support@nfl.com
      • Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867
      • Chat with a customer service representative at http://nfl.com/subscriptionsupport

  2. Access Restrictions
    1. Why are the NFL Game Rewind archives unavailable during certain live games?

      A: Due to broadcast restrictions, the NFL Game Rewind archives (including Condensed Games) are not available during Sunday Night and Monday Night Football. Following the conclusion of Sunday Night Football, all previous weeks' game archives will become available again and the current week's games will be posted into the archives. Sunday Night football will become available shortly after the conclusion of the game. Following the conclusion of Monday Night Football, the NFL Game Rewind archives will become available again for use and Monday Night's game will be available 24 hours after the telecast ends. Additionally, access to the NFL Game Rewind archives will not be available during the broadcast window of games played on Saturday of Wild Card Weekend and during the Super Bowl.
    2. When will games be posted to NFL Game Rewind?

      A: All games played on Sunday (1pm ET and 4pm ET) will be posted in the NFL Game Rewind archive following the conclusion of Sunday Night Football at 12:00 am ET, Monday. Monday Night Football games will be posted 24 hours after the conclusion of that game. Sunday Night Football, Thursday Night Football, Thanksgiving, and Playoff games will be available shortly after the conclusion of those games.
    3. When will Condensed Games be posted to NFL Game Rewind?

      A: Games played on Sunday (1pm ET and 4pm ET) will have the Condensed versions available in NFL Game Rewind following the conclusion of Sunday Night Football. Sunday Night Football, Thursday Night Football, Thanksgiving, and Playoff games will be available shortly after the conclusion of the telecasts. Monday Night Football games will be posted to the NFL Game Rewind archives with the Condensed Game feature available 24 hours after the conclusion of the game telecast.
  3. Playoffs and Super Bowl Access
    1. Does NFL Game Rewind include Playoff, Super Bowl, or Pro Bowl games?

      A: The NFL Game Rewind Season subscription only includes regular season games and does not include playoff, Super Bowl, or Pro Bowl games. However, you may add a Playoff Subscription to your account at any point (you can do this from the NFL Game Rewind Schedule page). Additionally, later in the season the NFL Game Rewind Late Season + Playoffs Subscription and the specific NFL Game Rewind Playoffs subscription are available for you to sign up to gain access to all postseason NFL games (for an additional fee).

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